Terms & Conditions

Terms and Conditions

Effective Date: April 1, 2025

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Welcome to Burtons Island Flavours!

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By purchasing products from our store, using our services, or interacting with our website, you agree to abide by the following Terms and Conditions. These terms govern your use of our products and services, so please read them carefully.

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• General Information

Burtons Island Flavours is a business specializing in marinating, vacuum sealing, and selling fresh and frozen meat products. Our primary goal is to provide high-quality products that are ready to be enjoyed by our customers. We reserve the right to update or change these Terms and Conditions at any time, and any changes will be effective upon posting.

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• Products and Availability

We strive to keep our product offerings up to date and available. However, due to the nature of the business, product availability can fluctuate. We make no guarantees that any product will be available for purchase at all times. All prices listed on our website or physical locations are subject to change without notice.

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• Order Acceptance

By placing an order with us, you are making an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability or errors in pricing.

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• Payment

We accept various forms of payment, including credit/debit cards and online payment methods. By submitting your payment details, you authorize us to charge the appropriate amount for your order, including applicable taxes, shipping, and delivery fees.

 

• Shipping and Delivery

We offer delivery and in-store pickup options, depending on your location and the nature of your order. Shipping costs and delivery times will be communicated at the time of checkout. While we aim to deliver all products in a timely manner, we are not responsible for any delays caused by the carrier or third-party delivery services. For frozen products, we take extra care to ensure they are properly packed and shipped to maintain freshness. However, once the product leaves our possession, we cannot control the handling or storage of the items. Customers must ensure the products are refrigerated or frozen upon delivery.

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• Refunds and Returns

We stand behind the quality of our products. Please refer to our Refund Policy for information regarding refunds and returns. Please note that we cannot accept returns or offer refunds for products due to a change of mind, and refunds will only be issued in the case of defective or damaged products upon delivery.

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• Customer Responsibility

It is the customer's responsibility to inspect all products upon receipt. If there are any issues with your order (incorrect items, damaged products, etc.), please notify us immediately to resolve the matter. We are not responsible for issues arising from improper storage or handling of products after delivery or pickup.

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• Health and Safety

We prioritize the safety of our customers. All products are prepared and stored according to strict food safety standards. However, it is essential that customers handle, store, and cook the products following proper food safety guidelines. We are not responsible for any foodborne illness or injury resulting from the mishandling or improper preparation of our products.

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• Limitation of Liability

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To the fullest extent permitted by law, Burtons Island Flavours shall not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, or injury arising from the use or inability to use our products.

 

• Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information. By using our services, you agree to the collection and use of your information as outlined in our Privacy Policy.

 

• Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada. Any disputes arising from these terms or the use of our products or services shall be resolved in the courts of Canada.

 

• Contact Information

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If you have any questions or concerns regarding these Terms and Conditions or our products, please feel free to contact us at:

Burtons Island Flavours
Email: burtonsislandflavours@gmail.ca
Phone: 250-300-4261
Address: Edmonton, Alberta CA

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By purchasing from Burtons Island Flavours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.